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FAQ’S

What suburbs do you deliver to?

Abbotsford, Albert Park, Alphington, Armadale, Ascot Vale, Ashburton, Ashwood, Balaclava, Balwyn,  Beaumaris, Bentleigh, Bentleigh East, Black Rock, Braeside, Brighton, Brighton East, Brunswick East, Brunswick West, Burnely, Burwood East, Camberwell, Canterbury, Carlton, Carlton North, Carnegie, Caulfield, Caulfield East, Caulfield North, Caulfield South, Chadstone, Cheltenham, Clarinda, Clayton, Clifton Hill, Coburg, Coburg North, Collingwood, Cremorne, Docklands, East Melbourne, Elsternwick, Elwood, Essendon, Fairfield, Fitzroy, Fitzroy North, Flemington, Footscray, Gardenvale, Glen Huntly, Glen Iris, Hampton East, Hawksburn, Hawthorn, Hawthorn East, Heatherton, Highett, Hughesdale, Huntingdale, Ivanhoe, Ivanhoe, East Kensington, Kew, Kew East, Kingsville, Kooyong, Malvern, Malvern East, Maribyrnong, Mckinnon, Melbourne CBD, Mentone, Middle Park, Mont Albert, Moonee Ponds, Moorabbin, Mordialloc, Mount Waverley, Mulgrave, Murrumbeena, Newport, North Melbourne, Northcote, Notting Hill, Oakleigh, Oakleigh East, Oakleigh South, Ormond, Parkdale, Parkville, Pascoe Vale, Port Melbourne, Prahan, Preston, Princess Hill, Richmond, Sandringham, Seddon, Kingsville, South Melbourne, South Wharf, South Yarra, Southbank, Spotswood, St Kilda, St Kilda West, Surrey Hills, Thornbury, Toorak, West Melbourne, Windsor, Yarraville.

What days do you deliver?

We deliver Monday to Friday, except on public holidays and over Christmas and New Year. We will operate on certain holidays that fall on weekends, such as Mother’s Day and Valentine’s Day. If you order for delivery on a Saturday or Sunday we will deliver your piccolo the next business day.

Can I select which flowers I send?

Sorry no. We create just one style of piccolo each day for our flower subscriptions and flower delivery. You won’t know what we’ll offer until that morning.

Will my flowers look the same as in the photo?

We pride ourselves on making the same bunch as advertised for every order. However, all flowers are different so we cannot guarantee it will look identical, at times certain flower buds may be more closed than others.

Piccolo & Peony reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types.

Is there an order cut off time?

We will stop taking orders for same day delivery at 12 noon Melbourne time, or earlier if we sell out. If you miss the cut off, you’ll be able to place your order to be delivered the next business day.

Can I pre-order a piccolo?

Yes. You can purchase a pre-order piccolo to be delivered in advance.
Please go to the Pre-order a Piccolo page

What time will by piccolo be delivered?

Piccolos will be delivered to business addresses before 5:30 and residential before 7:30pm on the day you request them to be delivered. Please make sure you advice us of any specific time requests and we will do our best to accomodate you.

What happens if nobody is home at the time of delivery?

If there’s nobody home, we’ll do our best to find a covered spot to leave the piccolo Please let us know if you have any special delivery instructions on the order page.

What if a subscription piccolo is due to be delivered on a public holiday or while I’m away?

If one of your four or ten posies is due on a public holiday or over Christmas, you’ll receive it on the next business day, and your subscription will resume on the normal day the next week. If you’re going away, send us an email and we’ll pop your subscription on hold until you return. If you have any other questions or concerns please email us at hello@piccoloandpeony and we’ll get back to you as soon as we can.

How do I care for my piccolo?

Put your piccolo in water as soon as possible.
Remove any greenery from stems so that no leaves will be submerged, then trim about 1 cm off each stem.
Keep your flowers in a cool spot, away from direct sunlight, fireplaces or heaters and the fruit bowl.
Change the water and re-trim the stems every two days.

Cancellations?

We put a lot of work into sourcing the perfect flowers and preparing them for delivery. Because of this, once orders are made, we are unable to cancel them or provide refunds.

What are your Terms and Conditions?

You can access and read all our Terms and Conditions HERE.